CANCELLATION POLICY

At Soulfull Massage Studio, we understand that life’s unexpected events may require you to reschedule or cancel your massage therapy appointment. We strive to provide exceptional care to all of our clients and ensure that our therapists’ time is respected. Therefore, we have implemented the following cancellation policy to address appointment changes.

Cancellation and No-Show Policy

We require a minimum of 24 hours’ notice for any appointment changes, including cancellations or rescheduling. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance to avoid any charges. You can contact us by email to make the necessary changes to your appointment. Please email: SoulfullMassageStudio@gmail.com

Credit Card Authorization

To secure your appointment, we ask that you provide us with a valid credit card number upon booking your massage therapy session. We understand the sensitive nature of this information and assure you that we will handle it with the utmost care and security.

Charges for Late Cancellations or No-Shows

If you fail to provide a minimum of 24 hours notice to cancel or reschedule your appointment, or if you do not show up for your scheduled appointment, we reserve the right to charge the full amount of the missed session to the credit card on file. This charge compensates our therapists for their time that could have been allocated to another client in need of our services.

Understanding and Acknowledgment

By providing us with your credit card information and booking an appointment with Soulfull Massage Studio, you acknowledge and agree to our cancellation policy. We appreciate your understanding and cooperation in ensuring that our therapists’ time is respected and that we can effectively serve all our clients.

Contact Us

If you have any questions or need to make changes to your appointment, please feel free to contact us at:

Soulfull Massage Studio
Attn: Jessie Wilkes
Address: 435 S. Chickasaw Trail
Phone: 407-489-1331
Email: soulfullmassagestudio@gmail.com

Last Updated: December 29, 2023